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Funds held securely
Payments go into a secure bank account registered to Goldküste Escrow. Release follows the agreed acceptance or inspection conditions and any applicable dispute or hold.
Dispute resolution
Authorised staff review disputes and the available evidence. An active qualifying dispute or authorised hold excludes automatic release until review and resolution are complete.
Multi-currency
Choose from the supported transaction currencies. Confirm any conversion arrangements and applicable banking or processing charges before payment.
Logistics tracking
View shipment milestones and location updates where tracking is available. Updates depend on information provided; estimated arrival times are not delivery guarantees.
Everything you need to know
When am I charged?
Review the applicable plan and transaction quote for fees and payment timing before funding. Do not assume all charges are collected only after release; confirm any banking, conversion or processing costs that apply.
Who pays the fee — buyer or seller?
The buyer and seller must agree who covers each applicable fee before payment. Check the transaction terms and confirm any unclear allocation with support rather than assuming an equal split.
Is there a minimum transaction size?
Check the amount requirements shown in the transaction form and confirm any additional payment or verification requirements with support before funding.
Can I change plans later?
Contact support about a different plan for future transactions. A change must be confirmed before it applies and does not automatically amend an existing transaction’s agreed terms.
What counts as a "transaction"?
An escrow transaction is a buyer–seller agreement recorded on the platform for goods or services. A standalone logistics shipment is not automatically an escrow agreement.
Do you offer refunds?
A full or partial refund may be approved under the agreed terms, applicable law and any authorised return conditions. Only permitted costs may be deducted. Approval, bank processing and confirmed completion are separate stages. Read the refund FAQ.